Return Policy
Last Updated: October 26, 2026
SteedJewelry operates under Dongguan Steed E-commerce Co., Ltd. We aim to provide reliable custom jewelry manufacturing services to brands, wholesalers, and business customers. This Return Policy explains how we handle return requests, damaged shipments, manufacturing defects, and other order-related concerns.
Because many of our products involve custom designs and made-to-order production, return and refund arrangements may vary depending on the product, order terms, and circumstances of each case.
1. Return Eligibility
We review return requests based on the order details, product condition, and reason for the request. Customers should contact us if an order arrives with a problem or does not match the agreed specifications.
Depending on the circumstances, eligible cases may include:
- Products with verified manufacturing defects.
- Items damaged during shipping.
- Incorrect products or quantities supplied.
- Products that materially differ from the approved design or agreed order specifications.
Each request requires an individual assessment. Normal variations in appearance, minor differences within agreed tolerances, or concerns that fall outside the approved specifications do not automatically qualify for a return.
Nothing in this policy limits any rights or remedies that applicable law grants to customers.
2. Custom and Made-to-Order Products
Custom jewelry often involves specific designs, materials, finishes, dimensions, logos, and packaging requirements. We manufacture these products according to the specifications agreed with the customer.
For this reason, we generally do not accept returns solely because a customer changes their mind, changes the design preference, orders the wrong specifications, or no longer needs the products after production.
Customers should review and approve designs, samples, specifications, quantities, and other relevant details before confirming bulk production.
However, custom-made status does not automatically exclude a product from review when a customer reports a manufacturing defect, shipping damage, or a material discrepancy from the approved specifications. We will assess these cases based on the order agreement and applicable law.
3. How to Request a Return or Report a Problem
If you identify a problem with your order, please contact our team with the relevant details so we can review the case.
Please provide the following information where available:
- Your order number or purchase reference.
- A description of the issue.
- Clear photos or videos showing the product and the reported problem.
- Relevant packaging or shipping evidence if the shipment arrived damaged.
- The approved sample, design, or specifications for comparison, where applicable.
Our team may request additional information to understand the issue and determine an appropriate resolution.
Please contact us before returning any products. We will provide instructions if a return or physical inspection is necessary. Sending products back without prior coordination may delay the review process.
4. Review and Resolution
After receiving your request and the relevant evidence, we will assess the reported issue against the agreed order specifications and available production or inspection records.
Depending on the nature and extent of the problem, possible resolutions may include:
- Replacement: We may arrange replacement products when appropriate and feasible.
- Rework or Correction: We may discuss corrective work if it can reasonably address the issue.
- Refund: We may consider a full or partial refund depending on the circumstances, the order terms, and applicable legal requirements.
- Alternative Arrangement: When appropriate, both parties may agree on another reasonable solution.
No single resolution applies to every case. We will communicate the proposed next steps after reviewing the relevant information and discussing the available options with the customer.
5. Return Shipping Costs and Refunds
When we confirm that a return is necessary because of a verified issue attributable to us, such as a manufacturing defect or an incorrect shipment, SteedJewelry will cover reasonable return shipping costs as agreed for that case.
Please contact us before arranging return shipment so we can confirm the shipping method and any required documentation. We cannot automatically guarantee reimbursement for return shipping arranged without prior coordination, except where applicable law requires otherwise.
If we approve a refund, we will confirm the amount and processing arrangements with the customer. The processing time may depend on the payment method, financial institution, and relevant transaction procedures.
Refund eligibility and any applicable remedies remain subject to the order agreement and mandatory consumer or commercial protection laws.
6. Order Changes and Cancellations
Customers should contact us as soon as possible if they need to change or cancel an order.
The available options depend on the order stage. Changes may be possible before material preparation or production begins, while later requests may involve costs already incurred for materials, sampling, labor, or customized components.
Once production has started or we have completed custom products according to the approved specifications, cancellation may no longer be possible without additional costs or contractual consequences.
We will review each request based on the production status, agreed order terms, and applicable law.
7. Contact Us
For questions about returns, refunds, damaged shipments, or product quality concerns, please contact SteedJewelry using the details below.
Company Name: Dongguan Steed E-commerce Co., Ltd.
Brand Name: SteedJewelry
Office Address:
Rm 1901 Unit 2 Bldg 5, Huijing Kailunwan,
2 Guangrong Rd, Shatian, Dongguan, Guangdong, China
Email:
[email protected]
[email protected]
WhatsApp: +86 15099733124
Please include your order reference and a clear description of your concern to help our team review your request efficiently.
SteedJewelry will assess each case fairly and work with customers toward a reasonable resolution, subject to the agreed order terms and applicable law.